![]() ![]() On the third attempt, the account is disabled. Why does a password error message display on the Login screen even though I'm entering the correct password?Įach time you enter an incorrect user name or password, this message displays.Deselect this box before proceeding with registration. The error occurs when the "Use this email as username" check box on the registration screen is incorrectly selected (checked) by default. Why am I encountering the error: Please enter a valid username and password?.The one-time Forgot Password security token is sent to the email address that you entered when registering in Unit圜ontrol. The one-time registration password is forwarded to the email address on the cardholder record. The email is from Elastic Email on Behalf of Unity Bank. Where is the security token?Ĭheck your spam or junk folder. You did not receive the security token even though a message displayed stating that the token was sent.If the token expires, you can request another one. The one- time passcode expires 15 minutes after the email is sent. What is the format of the cardholder tokens?.You will be required to select a new user name if you try to enter your previous user name, an error displays. To use Unit圜ontrol again, you will need to registers as a new user. Can a cardholder re-enroll in Unit圜ontrol if the previously unsubscribed?.Uncheck all cards and accounts and tap OK. Unmanage the old card through the Unit圜ontrol app>Manage Portfolio. Add the new card number to the cardholder’s profile. Do cards require an update in Unit圜ontrol if they are reissued or replaced?ĭepends.The PIN-based transaction may be performed at an ATM or to make a purchase. The amount entered is compared to the historical transaction data. I don't use a PIN, I just sign when I use my card: If you do not have an email or SSN on your record, you will be requested to perform a PIN-based transaction. Unit圜ontrol may prompt the cardholder to enter the amount of a PIN-based transaction performed in the past 72 hours.Only cardholders with access to the user name and password to the Unit圜ontrol app can modify the controls. If a parent registers a card for a child, can the child change the controls on the card?.The primary device can be re-set by accessing Settings | Controls (including the On/Off setting) are set at the card level, so the last update to a control is honored regardless of which phone was used to make the change.Īlerts are set at the device level, so each primary device will receive alerts that were set up from the particular device. Can a cardholder modify Unit圜ontrol settings from the non-primary device?.Additionally, all merchant and threshold alerts are sent to the primary device.Īll devices that have registered a particular card can view or change the Unit圜ontrol settings for that card. The primary device is used to track the GPS for My Location alerts and controls. What is the purpose of assigning a primary device?.Multiple individuals can register the same card as long as they know the card details – example: Multiple individuals registering one card can include parents/dependents, spouses, or employers/employees. The cardholder enters the same level of detail entered for the original card. When loading more than one card on a device, what type of information does the cardholder need to register each card?.Last 4 digits of the social security number What type of information does the cardholder need to register a card?.How many cards can be registered in the Unit圜ontrol app?.The Address and ZIP code must match the primary or owner address located on the cardholder record. Unit圜ontrol accepts an address up to 50 characters. How long can the cardholder’s address be?.If a different device is used, new registration is required. Once you select New User and enters the card number, the app restarts the registration process at the previous stopping point. How can a cardholder complete registration if they started the process but did not complete it?.Additional cards are added by going to the Menu>Manage Portfolio>Add Card. Cardholders can register multiple cards from Unity Bank. Can multiple cards be linked to one registered Unit圜ontrol account?.What are the Unit圜ontrol password requirements?.Download the app and follow the on-screen prompts to register your card(s). How do I get signed up? Go to your app store (Google Play for Android users or App Store for Apple users) and search for Unit圜ontrol. ![]()
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